Microsoft Windows Users
If you’re running any version of Microsoft Windows and are encountering issues with the mouse wheel, adjust the mouse settings through the Mouse Properties window. This window can be accessed by opening the Control Panel and double-clicking the Mouse icon.
Within the Mouse Properties window, select the Wheel tab and try adjusting the number of lines to scroll the mouse or try changing the mouse to scroll one page at a time. After this has been adjusted, click Apply and then click OK. Verify this change helps correct your mouse issues.
If you’re using a mouse not manufactured by Microsoft, you may also want to adjust the mouse through the program installed with the mouse. For example, Logitech mice often have software separate from Windows that allows users to adjust their mouse settings. Often these programs are accessible by clicking a mouse icon in the Systray.
If the above suggestions do not help resolve your issue or mouse software is not installed on your computer, we suggest trying to install the latest drivers and software for your mouse. See the input manufacturers section for a listing of links to mouse manufacturers.
Mouse wheel issues can also be due to corrupt system files in Windows, causing the mouse wheel to not function properly. This issue may affect any mouse connected to the computer. To resolve this issue, typically a Windows repair is needed to replace the corrupted system files. It is recommended that you back up your personal files before running the Windows repair, to avoid losing any files.
If your computer has an operating system other than Microsoft Windows, we suggest trying to reinstall the software that came with the mouse. You can also try installing the latest mouse drivers for your operating system from the mouse manufacturer’s website.
If after following the above steps, you still are encountering issues, it’s likely that the mouse is defective. It is not feasible or worth trying to fix the wheel in the mouse, as the repair costs are likely more than the cost of a new mouse. We suggest contacting the mouse manufacturer for a replacement, if it is still under warranty, or purchase a new mouse to replace it.